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Customer Reviews.

sales

5

The process was well managed

04 July 2018

service

5

Apart from rather a longer wait than I expected the service and MoT were completed to my satisfaction.

29 June 2018

service

5

My car was completely earlier than expected which was very good and it was left in excellent condition.

29 June 2018

service

5

Fast service and accommodating

29 June 2018

sales

5

Good.

25 June 2018

service

4

What more is there to say about an MOT?

15 June 2018

service

5

Excellent service but a very late call to say car was ready - as I had a half hour journey to get there I had to take a gamble and just turned up at 5.30 whilst awaiting a call back.

09 June 2018

service

2

Unable to hear the video sent due to the music playing, called twice and no one called me back

08 June 2018

service

3

The service was carried out quickly and efficiently. The lighting problem I mentioned has also not re-surfaced since my visit. The valet team left it too late to provide the complementary wash and vacuum, so I was given a discount instead.

02 June 2018

sales

3

Always had to wait for a while when I visited the shop - even when I booked an appointment. The first time I came, I waited for over 45 minutes to see someone.

01 June 2018

service

2

The customer service agent refused to believe there is a problem with the clutch being too tight that can stuck sometimes on the road. After several road tests by owner and herself she reluctantly agreed to take the car for investigation.

30 May 2018

service

3

At 3.30 when I rang for an update, I was advised they needed to keep it in overnight, as they had only just started looking at it. They have done this before - they don't seem to get that you just can't do this to customers. They did get it done ok.

30 May 2018

service

5

It was a free offer. What's not to like?

29 May 2018

service

3

My mini is getting old and the cost of the visit cannot be justified in the future.

29 May 2018

service

5

Staff were very attentive, nothing was too much trouble

28 May 2018

service

5

Everything completed with minimum fuss and was perfect.

22 May 2018

service

4.5

The only slight downside was having to wait a while for car to be checked in. Only one person on Service desk.

22 May 2018

sales

5

As above. My car was delivered well before the estimated delivery time and was in great condition. The car was clean and already had fuel in which was a really nice surprise.

18 May 2018

service

4

Apart from the booking hiccup, the service experience was 4 stars.

18 May 2018

service

5

Great service

17 May 2018

service

3

It was a shame that the cleaning was a bit slap dash. There was some wax not rubbed in, areas missed etc.