Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.9
Our rating is based on 16 comments from 25 reviews.
5.0
Greeted by staff, made comfortable, coffee offered, appointment time punctual. Mr Andy Baker is a very nice person, well presented and well spoken
5.0
I had an amazing experience. Friendly and very helfpful staff indeed.
5.0
My dealer was great, really really helpful. Got the new car much sooner than expected so really appreciated that
5.0
Salesperson Andy was excellent
5.0
I received professional advice without eeling pressured into making a purchase, this allowed me to make the right choices for my new car
5.0
Had it not been for the expert help and assistance given by Louise I may not have purchased from this dealer
3.5
I was very happy with my salesperson, Andy. He was honest and up front at all times. I opted for Mini finance and feel the process was not as transparent as it could be.
2.5
After initial problems related to the absence of a staff member, my enquiries were dealt with courteously and efficiently.
5.0
Excellent everything was ok - Lynsay Wallace was really good.
5.0
Sales person did not have a direct line
5.0
Excellent service from Andrew Baker
5.0
Daryl is very professional; friendly couldn¿t do enough for us from start to finish
5.0
Louise was absoluely superb throughout. She explained everything in the vehicle. i could not fault her.
5.0
Brilliant. Helpfully, knowledgable, friendly. Very good experience.
5.0
I would like to thank my sales consultant, Mr Andrew Baker, who was such a great help from start to finish
Our service rating is 4.3
Our rating is based on 26 comments from 58 reviews.
3.5
Would have like to know at the time of booking the MOT that we could just have waited at the time
4.5
They did not call me to let me know my car ws ready I had to chase call them.
5.0
Everyone is very friendly.
5.0
Great service and good communication, prone to waiting time on a saturdays
5.0
George exceptionally good.
3.0
I did not get updated quickly enough on the progress.
1.5
Came for my MOT but had had problems with the water squirters since I had bought the car so explained this and I was told I had to sort it out and contact the garage I had bought the car from even though it was another mini garage.
1.0
I was told that the car would be in for the day. It was kept in over night for a 6 hour job when the car was dropped off at 9am. I checked twice whether it would be ready and was assured it would be ready and it wasn't.
5.0
Throughout the whole process the expereince was exemplarly
5.0
Staff are always very helpful and prompt service.
5.0
MINI Service is always excellent.
3.5
Excellent opening times 7.30am You need to book 2 weeks in advance for a loan car to be guaranteed.
3.0
headlight was advised needing replacement at a cost of £400.00 . when queried as the car was under warranty the dealership finally opted to do the work for free
5.0
i was completely happy on the day
5.0
Fantastic dealership, excellent staff and brilliant service
5.0
Proffesional staff, true to their word, a free windscreen wiper was provided at the time of mot, this was a nice suprise.
5.0
Great service, enjoyable coffee
5.0
Mainly down to Alex Lacey the Service Manager and the work carried out on the day.
1.0
non stop issues with the car. recently took to croydon as car was previosly repaired at this branch, problem being that the coolant needs refilling daily. basically told cant find a fault and to carry on refuelling daily