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Customer Reviews.

sales

5

Everything went smoothly

06 January 2020

service

2

Aircon not done. Still showing service indicator

21 December 2019

service

2.5

The team at Cooper Croydon were polite, but for the same reason as above, I am not happy.

20 December 2019

sales

5

Excellent service in buying and very speedy

18 December 2019

service

4

Everything was good, the queuing system in the morning was a bit chaotic. The video of my service was excellent.

12 December 2019

service

3

I arrived and was informed of the timeline for the service which was adhered to.

10 December 2019

service

4

Quick and easy to use apart from your service area was very slow not enough people working

10 December 2019

service

5

No issues. Pleased.

10 December 2019

service

1

short of staff for the check-in so had to leave keys in an envelope rang twice and texted twice for an update of completion. I had no reply form the team. I finally rang at 6.40 pm and the job still hadn't been complete

10 December 2019

service

2.5

Fault on car not identified

05 December 2019

sales

5

Hussain the sales guy at Croydon was great. Big asset to the sales team there.

04 December 2019

service

2

Service not carried out, was told I didn't need one but the service icon still comes on and the dash states 'increased battery discharge' since I got it back from the MOT

03 December 2019

sales

3

Thought the outcomes of terminating my previous finance contract could have been better explained and explored. I eventually worked out myself that I could finance the deal in an alternative way more beneficially to me. The option was not suggested

01 December 2019

service

2

Service was fine but there was a 45 minute wait to hand over the keys and book the car in. An automated system would help speed this up.

01 December 2019

service

3

The service was ok, but it did not make me Feel valued as a customer

29 November 2019

sales

5

I was kept up to date by the advisor (Jordan) and contact with the branch was easy and flawless

26 November 2019

service

2

Not very informative. Preferred to text message me rather than calling me. Shocked to be told that all the dealerships are not linked. As my car was being looked on warranty they made it out like they was doing me a favour

23 November 2019

service

3

As above

21 November 2019

service

5

Same as above:While I was disappointed having the issues with my car in the first place I felt that the customer service representative saved the day by her handling of the issues, and the quality of the workmanship. So that's why I gave 5 stars

21 November 2019

service

2

1. On both visits landed up in the wrong reception area - this should be made clearer it saves time. 2. My car is still saying tyre pressure should be checked after spending over £700 I feel your team should've done this

21 November 2019

service

5

The lady at Cooper Croydon went out of her way to fix the issue as promptly as possible given the issues that I had at Sytner Sunningdale.

18 November 2019

service

3

My car was in for an MOT, but also showing "service" briefly on startup. I mentioned this when I booked, was told they key would be checked @ the garage. At the garage, my car was booked in for a service, meant a 3 hr wait, not 1 1/2. I wasn't warned

17 November 2019

service

5

10 out of 10

16 November 2019

service

1

Took two visits to fix the problem! First visit they couldn't fix it but changed the windscreen wipers saying they were smearing, car only 8 months old still smeared with new ones? After second visit they commented that the rear wipers were smearing?

15 November 2019

service

3.5

we were told on the phone we'd have a courtesy car whilst ours was being fixed . When dropping off the car to cooper croydon, they had no knowledge that the car had been booked in and no courtesy car was offered .

09 November 2019

service

2.5

Booking service was a nightmare. I had to call on day to make sure was going ahead as had no reminders or contact. From there I had very little input or interaction.

08 November 2019

service

3

Service at bmw isn't good