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Customer Reviews.

service

5

I like the video reporting of the inspection; very professional.

10 January 2019

service

1

As above . I was told when i did eventually get through to someone regarding mg car that I would be sent a video via email detailing the Visual health check and work required. This didn't happen.

08 January 2019

service

5

i was first in the q and dealt with efficiently. nice waiting area and tea available

08 January 2019

sales

4

new sales man who had a couple of small technical issues hence I deducted a small amount of marks. However if was very lovely to deal with.

07 January 2019

sales

5

Good friendly service and great communication througgout

06 January 2019

service

1

One of the tires did have a problem and I was not made aware in person . They send me some strange mini movies. Very weird. I found out about the tire only few days later. What a waste of time .

04 January 2019

service

2

See above comments . Whilst I was satisfied with the reason I had taken the car in I was not happy that the warnings had not been rectified as asked. This has not left me with much confidence in bringing my car there in future.

03 January 2019

service

5

MOT and service went very well.

02 January 2019

service

1

I have always been happy with mini except recently my car went in for an mot , it failed on a tyre , I fitted a new tyre and a week later I took it back .Both times my car was given back with out being Valeted , which is part of the service , I thi

27 December 2018

service

1

When mini made an error with the timings of my service, having shouted at me for being “late”, a solution was offered only after I asked the employee what solution was going to be offered rather than continue to be shouted at!

27 December 2018

service

5

Mica the service assistant was very professional

26 December 2018

service

1

Pathetic customer service and rude behaviour from the front desk staff (don’t remember his name)

26 December 2018

service

4

the service whilst you wait slightly overran but the service receptionist kept me informed. Overall very satisfied.

20 December 2018

service

5

Video informative

20 December 2018

sales

5

First class product and service overall.

19 December 2018

sales

5

Andy Baker was great and really helpful.

18 December 2018

service

1

dropped car 08:00 (Wed). 16:00 no update. I rang only to be told car not even looked at! Rang next morning, told would get update, didn’t! Rang Friday told car ready; told would be cleaned, wasn’t, complained, waited extra hour; so 3 days without car

18 December 2018

sales

5

Because it sll went smoothle and effeciently

15 December 2018

sales

4

Excellent service from the sales executive . But some glitches . A unhelpful bordering on rude other member of staff. Some lack of knowledge/misinformation. Some additional bits not available at time of collection. Incorrect invoice.

14 December 2018

service

2

Office was disorganized with staff initially stating the vehicle wasn't booked in. After checks, video was emailed, (very efficient) but I could then see the car sitting on the forecourt for 20+ minutes before I was given the keys. Boot not cleaned.

13 December 2018

service

5

Job done efficiently

13 December 2018

service

1

Nobody attended to me for a long time and left me waiting with my crying baby. I walked right up to the service desk and the gentleman didn’t even look up at me he just carried on typing. The service took much longer than I was told.

13 December 2018

sales

4

Friendly and professional service

10 December 2018

service

4

I had to call the branch myself to check if I could pick up my car that evening.

10 December 2018

sales

4

As stated above. Everything went smoothly.

10 December 2018

service

4

It was a winter prep service & all went well

09 December 2018

sales

4

very helpful ,pleasant , good follow up service and my mini arrived earlier than expected .

08 December 2018

service

1

I have spooken to the manager at the branch once picking up my vechile to explain the simple failings of the staff that if changed could alter the experience

06 December 2018

service

5

The issue I had was fixed.

04 December 2018

service

1

When I arrived I was told if I could just wait as the car was currently being cleaned. ONE HOUR LATER I had still not received my car and in the end I demanded they bring round the car. It had not even been started on. This is totally unacceptable

02 December 2018

service

4

everything worked on the day

29 November 2018

service

3.5

Very satisfied

28 November 2018

sales

5

Excellent customer service and very friendly staff.

27 November 2018

service

4

i bought an item from the parts dept and then had to refund it, it was not as issue and the staff were very friendly and helpful

20 November 2018

service

4

Staff were great but let down by the fact that not all parts had arrived for the “Recall Modification” so I had to leave the car overnight and use public transport.Cooper Mini arranged home delivery the next day which was appreciated.

20 November 2018

service

5

Work was completed quickly

20 November 2018

service

5

Maintenance was performed to a high standard and car was spotless when I picked it up!

20 November 2018

service

5

I feel the staff went above and beyond and kept me informed along the way! I like the video too.

20 November 2018

service

2

Mainly as per above. My car supposedly has numerous urgent faults that need fixing. I had the most urgent done on the day but two weeks later nobody has called me to talk about the remaining issues.

19 November 2018

service

5

As above

13 November 2018

sales

5

So far I have nothing but great things to say about my experience and I feel confident it will stay that way.

13 November 2018

sales

5

The salesperson was very knowledgeable a true progrssion

12 November 2018

sales

5

From the moment I stepped into the Mini Dealership in Croydon, the friendly and helpful service I received from Lefko Charalambous was a big factor in my choice of a new Mini over another brand of car.

09 November 2018

sales

5

Lefko was fantastic. I think there is a technical issue with my car but that will be dealt with.

08 November 2018

service

5

that, s what you do !

06 November 2018

sales

5

I have always love Mini and especially very satisfied with the service from Asif your salesman.

06 November 2018

service

2

As above

06 November 2018

service

5

Problem addressed immediately and effectively solved

05 November 2018

sales

5

The staff were friendly and professional, answered all our questions knowledgeably and patiently and thoroughly.

05 November 2018

service

2

Long long wait (nearly 30 minutes) just to get my car booked in.